Defective or Damaged Products
If by the rare chance you have received faulty or damaged products, please contact us at firstname.lastname@example.org with images of the product within 7 days. We will gladly send out a replacement order!
Items Lost in Transit
By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceeds our displayed time frame by 14 business days, you can contact us at email@example.com and we will gladly help you locate your shipment or send out a replacement order if there is an issue with it!
We do not accept returns for refunds. Our guarantee only covers defective or damaged products, and items lost in transit. Your satisfaction is our priority, but this policy is in place so that we can continue to offer free worldwide shipping on all orders.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed as delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided using the tracking link for the customer to investigate.